Suzanne Godbold: Baking the Perfect Sugar Cookie

About this Episode

When Long moved to Florida, Godbold and Cook divided the remaining responsibilities. While they at first tried splitting the baking and the decorating, they found the workflow wasn’t efficient. Cook, who has a degree in business, took over the finances, taxes, and practical business needs. Godbold took on all of the baking, decorating, social media, and marketing.
Along with refining her baking skills, Godbold learned that her customers weren’t on Instagram or Facebook. “At the beginning, I was trying to do paid ads and do all these things and market on Facebook but that really doesn’t sell for this market,” she explained. “Most of my customers didn’t find me on Facebook. It was word of mouth or they tried our cookies at someone’s event. Once I figured that out, it took a lot of stress off of social media. Social media is just fun. It’s a fun case to showcase our art and product and meet people.”
Referrals turned into regular customers, and they also started selling cookies at the Me and McGee Market, a stand dedicated to local produce, meats, cheese, products, and crafts.
“When we first started marketing, it was a little bit of a struggle trying to find who our customer is,” shared Godbold. “Who would appreciate what we do and who is looking for what we were offering because we’re not trying to compete with Walmart. We’re not even trying to compete with some of the other local storefront bakeries. You can’t call me up on a Tuesday morning and say, ‘Hey, can I have three dozen decorated cookies by this afternoon?’ It’s not going to happen because I need at least three days. It took a little bit, but once we really found our customer base, who understands us, they understand what we put into it. They know that I’m a stay-at-home mom and that I do this from 8 pm until midnight or sometimes later during the week. They appreciate our work and are willing to pay for what we’re offering.”